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Below are answers to common questions. Click a question to expand the answer. If you have other queries, contact us at: membership@railei.org
The Knowledge Hub is a Member-exclusive benefit. To access the resources, you must be signed in to your RailEI online account and have a current RailEI membership.
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If you are not currently a Member, we would be delighted to welcome you to the RailEI community. As an open and inclusive Institution, we welcome anyone with an interest in railway engineering. By becoming a Member, you’ll gain access to the Knowledge Hub along with a wide range of other benefits. You can find out more about membership and join RailEI here
You should use the email address associated with your RailEI membership. In most cases, this will be the email address you used when you first joined RailEI.
If you are unsure which email address is linked to your membership, please contact membership@railei.org before creating your online account. This will help ensure your account is correctly linked to your membership record and that you can access Member-exclusive resources.
On the login page, select the password reset option and follow the instructions to create a new password.
In some cases, you may need to perform a hard refresh by pressing Ctrl + Shift + R to ensure the page loads the latest version.
If you are not currently a Member, you will need to join RailEI to access Member-exclusive Knowledge Hub content. You can find out more about membership and join RailEI here.
If you believe you should have access, but the resource remains unavailable, please contact membership@railei.org for assistance.
This usually means the email address used for your online account is not linked to your membership record. Please contact membership@railei.org and we will help link your account correctly.
Our Membership team are always happy to help. If you experience any issues accessing the Knowledge Hub or your online account, please contact: membership@railei.org
You will then be able to view Member-exclusive resources.
Click Sign Up Now on the login page and create your online account.
If you are a RailEI Member, it’s important you use the email address associated with your membership. This allows the system to link your online account to your membership record granting you access to Member-exclusive content. If you’re unsure which email to use, please contact membership@railei.org before creating your account.
We’ve created a step-by-step login guide and short walkthrough video to help.
If you are not currently a Member, you can still create an online account, however in order to access Knowledge Hub resources, you will need to become a Member of RailEI. You can find out more about membership and join RailEI here.
Having a RailEI online account does not necessarily mean you have a current RailEI membership. For example, you may have created an account to book an event, or you may be a former Member whose membership has since lapsed.
Access to Member-exclusive Knowledge Hub resources is available to current RailEI Members. If your membership has lapsed, you may simply need to renew it to regain access.
If you are unsure of your membership status, please contact membership@railei.org and we will be happy to help.
If you are not currently a Member and would like to access the Knowledge Hub, you can learn more about the benefits of membership and join RailEI here.
No. In most cases, your login session will remain active for a period of time, meaning you should not need to sign in every time you visit.
Most Knowledge Hub content is available exclusively to RailEI Members. However, a small number of preview resources are available on our technical discipline pages, allowing anyone to explore the type of content available within the Knowledge Hub.
