Terms & Conditions

RailEI Course Booking Provisional bookings can be accepted by telephone or email. However, a booking is only regarded as confirmed once a booking form has been received with a valid Purchase Order number or the fee has been paid in full.

FEES

The course fee per delegate will be the fee published in the literature of the company on the date the booking is made. All fees quoted are exclusive of VAT. Delegates who do not have an open credit account with RailEI must make payment by Credit/Debit card or BACS transfer to secure their booking. Payment must be received no later than 14 days prior to the course start date or within 30 days of the date of the invoice, whichever is the sooner. Companies who hold a credit account with RailEI must settle the outstanding amount within 30 days from the date of the invoice. RailEI reserves the right to charge late payment interest on any outstanding invoice at the rate of 5% above the base rate of Barclays Bank Plc.

CANCELLATIONS BY THE DELEGATE / REFUNDS

Any delegate that has booked onto a RailEI Course may cancel that booking at any time up to six weeks before the course start date. Cancellations will be refunded, subject to an administration charge of £35 plus VAT. Cancellations received between 4-6 weeks prior to the course start date, will be refunded at RailEI’s sole discretion and will be subject to an administration charge of £100 plus VAT. If cancellation occurs within 28 days of the course start date, the course fee becomes payable in full.

COURSE TRANSFERS

RailEI course bookings can be transferred subject to the following terms:

Notice given by Delegate (prior to course start date) and the Applicable fee / procedure:

More than 28 days: The delegate may transfer free of charge to any other date for the same course. 

Between 28 – 21 days: The delegate may transfer to any other date for the same course for £100 plus VAT per course.

Between 20 – 14 days: The delegate may transfer to any other date for the same course for £225 plus VAT per course.

Between 13 days and start time of course: Transfers are not permitted.